Vice President of Operations

We are in need of a Vice President of Operations, who will report to our Chief Operating Officer and be responsible for all aspects of the day-to-day operations of our enterprise, including facilities procurement and management, systems procurement and management, data security, operational strategy, structure and processes, and monitoring, measuring and identifying performance challenges and opportunities for improving operational efficiency.  The VP of Operations will be based in our Manchester, NH, but will be willing to travel throughout the United States to perform necessary job duties.  


The VP of Operations will have the following duties and responsibilities:

  • Oversee the operations and information systems groups.
  • Establish, implement, and communicate the strategic initiatives of the operations group.
  • Collaborate with leadership to develop and support achievement of the organization’s goals while supplying expertise and guidance on operations projects and systems.
  • Collaborate with other departments to support and carry out the organization’s goals and objectives.
  • Identify, recommend, and implement new processes, strategies, technologies, and systems to improve and streamline organizational processes, data security and use of resources.
  • Ensure that departmental decisions and project plans, such as those for staffing, development, organization, efficiency, hardware and software acquisitions, and facilities are in line with the organization’s business plan and vision.
  • Establish, communicate, and implement operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
  • Review and approve cost-control items, cost estimates, and staffing requirements for projects.
  • Establish and administer the department’s budget.
  • Present periodic performance reports and metrics to leadership.
  • Maintain knowledge of emerging technologies and trends in operations management within the insurance sector.
  • Identify training needs and ensures proper training is developed and provided.
  • Perform other related duties as assigned.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Strong supervisory and leadership skills.
  • Extensive knowledge of the principles, procedures, and best practices in the insurance industry.
  • Experience identifying, evaluating, procuring and implementing hardware, software and other technology initiatives and developing and implementing training plans for the same.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Advanced experience with the Microsoft Office Suite.

Education and Experience:

  • Bachelor’s degree
  • At least 10 years of insurance industry-related experience

Opportunity for Advancement:

For the successful candidate that demonstrates the aptitude and a desire to learn and advance, this position may offer opportunities for advancement to positions of increasing responsibility and authority within the organization.


We offer a competitive compensation package, including bonus opportunity, health, dental, vision, life, disability insurance, matching 401k, paid time off and holidays.

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